Privacy Policy
Last updated: May 8, 2025
1. Introduction
At House Extensions Melbourne, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.
Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, phone number, postal address
- Property information: Details about your property relevant to our services
- Communication records: Records of correspondence between you and us
- Website usage data: Information about how you use our website, collected through cookies and similar technologies
3. How We Collect Your Information
We collect information directly from you when you:
- Fill out a contact form on our website
- Request a quote or consultation
- Email, call, or otherwise communicate with us
- Sign a contract for our services
We also collect information indirectly through:
- Cookies and similar tracking technologies on our website
- Third-party service providers (with your consent)
4. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services to you
- To communicate with you about your project
- To process payments and maintain accounts
- To improve our website and services
- To send you marketing communications (with your consent)
- To comply with legal obligations
5. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract: Processing necessary for the performance of our contract with you
- Legitimate interests: Processing necessary for our legitimate business interests
- Consent: Processing based on your specific consent
- Legal obligation: Processing necessary to comply with our legal obligations
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:
- For the duration of our contractual relationship
- As required by law (e.g., tax and accounting requirements)
- As needed to protect our legal interests
After this period, we will securely delete or anonymize your information.
7. Data Sharing and Disclosure
We may share your information with:
- Service providers: Contractors, suppliers, and other third parties who provide services to us
- Professional advisers: Lawyers, accountants, and insurers when necessary
- Regulatory authorities: Government and regulatory bodies when required by law
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These include:
- Secure data storage systems
- Password protection and access controls
- Staff training on data protection
- Regular security assessments
9. Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of your personal information
- Request deletion of your personal information in certain circumstances
- Object to processing of your personal information
- Request restriction of processing your personal information
- Request transfer of your personal information
- Withdraw consent where we rely on consent to process your information
To exercise any of these rights, please contact us using the details provided below.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when browsing and allows us to improve our site.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
11. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
12. Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
House Extensions Melbourne
Email: privacy@houseextensionsmelbourne.com.au
Phone: (03) 9489 0077
If you have a complaint about how we have handled your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC).